Hungarian Competition Authority
The Hungarian Competition Authority action may be initiated for infringement of the prohibition of unfair commercial practices against consumers, provided that the commercial practice in question is capable of substantially affecting economic competition. In other cases, the consumer protection authority is competent to investigate unfair commercial practices against consumers.
More information on how to contact the Hungarian Competition Authority's Customer Relations Office and details of its procedures can be found at https://gvh.hu/en .
Hungarian National Bank and the Financial Arbitration Board
Consumers may apply to the Hungarian National Bank (Magyar Nemzeti Bank , MNB) in case of violation of financial consumer protection provisions, in particular when their complaint has not been answered by the financial service provider or has not been handled within the time limit or in the manner prescribed by law. The MNB does not have the competence to settle individual contractual disputes; out-of-court settlement of such cases can be initiated before the Financial Arbitration Board (Pénzügyi Békéltető Testület, PBT) operating alongside the MNB.
Further information on how to contact the MNB and its procedures is available at https://www.mnb.hu/fogyasztovedelem .
Further details on how to contact the PBT and its procedures can be found at https://www.mnb.hu/en/hungarian-financial-arbitration-board .
Hungarian Energy and Public Utility Regulatory Authority
The Hungarian Energy and Public Utility Regulatory Office (Magyar Energetikai és Közmű-szabályozási Hivatal, MEKH) acts in cases related to the supply of natural gas, electricity, heating and water, in particular in the event of consumer complaints about breach of contract or irregular purchase. In other types of cases, such as residential billing, invoicing, metering or incorrect metering of residential users, the consumer protection authorities have the competence to investigate the complaint.
For more information on how to contact the MEKH and its procedures, please visit https://mekh.hu/home .
National Media and Infocommunications Authority
The National Media and Infocommunications Authority (Nemzeti Média- és Hírközlési Hatóság, NMHH) provides assistance in cases related to telephone and internet services, press products, postal services, television and radio broadcasting, for example, when a problem related to the quality of a communications service (e.g. slow internet) or the loss of access to it (e.g. no telephone line) has not been addressed by the service provider at all or not in accordance with the law. It also deals with customer services provided by the electronic communications service provider and with subscriber complaints.
The NMHH cannot rule on disputes concerning the performance of the contract (for example, the rate of the subscription fee), as such matters fall within the jurisdiction of the courts.
For further information on how to contact the NMHH and how to initiate proceedings, please consult the thematic guides available at https://english.nmhh.hu/ .
National Centre for Public Health and Pharmacy
The National Centre for Public Health and Pharmacy (Nemzeti Népegészségügyi és Gyógyszerészeti Központ, NNGYK) is responsible for public health, epidemiology, health development, health administration and coordination, and labour health. As a public authority, the NNGYK is responsible for the supervision of pharmaceuticals, genetic engineering in health and the supervision of the pharmaceutical market.
The most important information on the contact details and activities of the NNGYK can be found at https://nngyk.gov.hu/hu/ .
Supervisory Authority for Regulatory Affairs of Hungary
The Supervisory Authority for Regulatory Affairs of Hungary (Szabályozott Tevékenységek Felügyeleti Hatósága, SZTFH) monitors the retail sale of tobacco products. It is responsible for enforcing the provisions relating to the special protection of minors, including the ban on the marketing of tobacco products to persons under the age of 18, and for imposing fines in the event of infringements.
For further information on how to contact the SZTFH and its activities, please visit https://sztfh.hu/?lang=en .
National Tax and Customs Administration
The National Tax and Customs Administration (Nemzeti Adó- és Vámhivatal, NAV) has a wide range of tasks, especially customs, tax and other statutory taxation, control and ex-post control tasks, such as the conduct of official procedures concerning PIT, VAT, excise duties and customs obligations, and the sanctioning of infringements.
For information on how to contact the NAV's customer service and on the procedures for dealing with the tax authorities, please consult the information published at https://nav.gov.hu/en .
National Authority for Data Protection and Freedom of Information
The National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság, NAIH) acts in official cases concerning infringements of rights related to the processing of personal data or the exercise of rights of access to personal data in the public interest or public interest.
Detailed information on the contact details of the NAIH and on official procedures can be found at https://naih.hu/about-the-authority .
Office of the commissioner for fundamental rights of Hungary
The Office of the commissioner for fundamental rights of Hungary (Alapvető Jogok Biztosának Hivatala, AJBH) investigates cases of abuse of fundamental rights that come to its attention, and its Directorate General for Equal Treatment provides assistance to complainants who have suffered discrimination.
The contact details of the AJBH, details of how to contact them and the forms for lodging a complaint or a complaint of public interest are available at https://www.ajbh.hu/web/ajbh-en/main_page .
