Warranty, guarantee
Warranty, mandatory and voluntary guarantees, defective performance, repair, replacement, withdrawal: everything an informed consumer needs to know
Food trade
While prices of certain products remain stable or even rise, the volume of products may fall.
Travel, passenger rights
The most important thing before travelling by air is to be prepared and informed.
Showcase
Quite often the product purchased is not needed by the participants. This is why it is important to be aware of the right of withdrawal without giving reasons.
Public services
The control of public services is a priority area for consumer protection.
Advertising
Advertising is a sales incentive that can not only influence but also determine consumers' transaction decisions.
Unfair commercial practices
The consumer protection authority has a key role in controlling unfair commercial communications.
Timeshare
The user may stay during the exact week or weeks of the calendar year.
Price marking, promotions
The main rules on price marking and promotions, and what to know about the redemption fee.
Unfair contract terms
The General Terms and Conditions shall only become part of the contract if their user has allowed the other party to become acquainted with their contents before the conclusion of the contract and if they have been accepted by the other party.
Legislation
List of material and procedural laws applicable to NATCP and the government agencies under its professional management.
Electronic commerce
Everything you need to know about e-commerce as a consumer and as a business.
Protection of children
Buying from casual market and street vendors is not recommended, even though their prices are low
Product safety
What is considered as a safe product, what do we need to pay attention as consumers, what is the role of market surveillance authorities?
Conventional shops
A key objective of the NATCP is to protect the financial interests of consumers.
