News
2026. 09. 24.
Six out of ten webshops selling fridges failed last year; now they’re checking mobile phones and televisions
To provide consumers with adequate information, the consumer protection authority is scrutinising the energy efficiency labels and product information sheets for electronic goods. The measures cover both high-street shops and online retailers, as well as advertisements and technical promotional materials. This action is also justified by last year’s findings – in 2025, problems were identified at 63 percent of online shops.
2026. 09. 21.
A real discount or a scam? The consumer protection authority has begun investigating Black Friday offers
Black Friday discounts have been covering an increasingly longer period in recent years, which is why experts from the consumer protection authority have already begun monitoring these promotions. During this peak period, numerous products are available at significant discounts, so it is particularly important that consumers receive accurate and clear information about the price reductions. During last year’s investigations, infringements were found at around 23 percent of high street shops.
2026. 09. 10.
Ice-cream parlours, beach buffets, festivals: 1500 inspections, two tonnes of food withdrawn from sale and fines totalling more than 37 million forints
During this summer season, the National Authority for Trade and Consumer Protection (NKFH), together with the government agencies under its professional supervision, inspected nearly 1500 catering establishments. Issues were identified in 16 percent of the inspections, but the results show a moderate improvement overall compared with the previous year.
2026. 09. 08.
The consumer protection authority is investigating the terms and conditions of retirement homes
The National Authority for Trade and Consumer Protection (NATCP), in cooperation with government agencies, is reviewing the general terms and conditions (GTC) applied by companies operating retirement homes. The aim of the consumer protection authority is to identify whether the contracts contain terms that are unfair or unreasonably disadvantageous to consumers. During the inspection, particular attention is paid to the conditions for using the service, the amendment and termination of the contract, and the rules on liability.
Good to know
Electronic commerce
Everything you need to know about e-commerce as a consumer and as a business.
Protection of children
Buying from casual market and street vendors is not recommended, even though their prices are low
Product safety
What is considered as a safe product, what do we need to pay attention as consumers, what is the role of market surveillance authorities?
Conventional shops
A key objective of the NATCP is to protect the financial interests of consumers.
Key Facts
Enforcement of air passenger rights
Consumer protection is provided by several organisations, national authorities, national alternative dispute resolution forums, and the European Consumer Centres Network.
Delayed flights
Flight disruptions in air transport can be inconvenient and costly for passengers.
NATCP Customer Service
Where can you turn if you have a complaint? Who can help you to solve your consumer problem?
Press room
Press releases issued by the National Authority for Trade and Consumer Protection are available here in chronological order. Press enquiries are welcome at sajto@nkfh.gov.hu.
